Our Commitment: We want you to love every OLIVLIFE product. If something's not right, we'll make it right.
Return Eligibility
- Returns are accepted within 7 days of delivery
- The product must be unused, unactivated, and in original packaging with all accessories, manuals, and warranty cards intact
- Products with physical damage, signs of use, or missing components are not eligible for return
Non-Returnable Items
- Products damaged due to misuse, accident, or water exposure
- Products with broken seals or missing serial numbers
- Products purchased during clearance or "Final Sale" promotions
How to Initiate a Return
- Email support@olivlife.in within 7 days of delivery
- Include: Order ID · Product name · Reason for return · Photos/video of the issue
- Our team will respond within 48 hours with return instructions
- Pack the product securely in original packaging and hand it to our logistics partner
- Once received and inspected, your refund will be processed
Refund Process
| Refund Mode |
Timeline |
| Original Payment Method |
5–7 Business Days after approval |
| Bank Transfer (COD orders) |
5–7 Business Days |
| OLIVLIFE Store Credit |
2–3 Business Days |
Refunds are processed after quality inspection of the returned item.
Replacement Policy
If your product has a manufacturing defect discovered after the 7-day window but within the warranty period, we will repair or replace it under our 1-Year Warranty. This is not a refund — it is a warranty service.
Questions?
Email: support@olivlife.in | Call: +91-8527320030 / 9318436372